Volunteer Knowledge Library (VKL)
Volunteer Guidebook — complete volunteer orientation training. Online and filled with information and videos.
Where volunteers should enter — a short video showing where to park and enter the Hospital.
Reminders — several reminders to help new volunteers get started.
Working with children — a 45 minute video that is required viewing by all volunteers.
English-to-Spanish phrases for volunteers — several Spanish phrases to help with wayfinding and greeting others.
Child development — a 15 minute video that describes how to work with patients at various stages of development.
Patient care training — 25 minute video that is required viewing for all volunteers with bedside duties.
What is a Journey Board? — overview and video of the Board’s purpose and how it is used in the Hospital.
Isolation precaution signs — review the signs on patient room doors and what you need to do before entering.
Medical equipment — photo glossary of some of the more common types of medical equipment you may see.
Volunteer Human Resource Policy — our volunteer policy statement of Do’s and Don’ts.
ID Patients Correctly - training video for all volunteers working with patients bedside or Transport
The Human Connection — a video by Cleveland Clinic that helps everyone understand empathy in a hospital.