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Volunteer Resources

Volunteer Knowledge Library (VKL)

Volunteer Guidebook — complete volunteer orientation training. Online and filled with information and videos.

Where volunteers should enter — a short video showing where to park and enter the Hospital.

Reminders — several reminders to help new volunteers get started.

Working with children — a 45 minute video that is required viewing by all volunteers.

English-to-Spanish phrases for volunteers — several Spanish phrases to help with wayfinding and greeting others.

Child development — a 15 minute video that describes how to work with patients at various stages of development.

Patient care training — 25 minute video that is required viewing for all volunteers with bedside duties.

What is a Journey Board? —  overview and video of the Board’s purpose and how it is used in the Hospital.

Isolation precaution signs —  review the signs on patient room doors and what you need to do before entering.

Medical equipment —  photo glossary of some of the more common types of medical equipment you may see.

Volunteer Human Resource Policy — our volunteer policy statement of Do’s and Don’ts.

ID Patients Correctly - training video for all volunteers working with patients bedside or Transport

The Human Connection — a video by Cleveland Clinic that helps everyone understand empathy in a hospital.

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