NSGR - Avoiding Headaches: An Overview of Risk Management - Cary W. Hall, ESQ and Alex Tyo, RN, BSN, CPN

At the end of this presentation, participants should be able to:

• Identify the purpose of utilizing risk management in consultation during challenging situations.
• Identify best-practices for navigating complex patient/family/care-team interactions (communication, documentation).
• Discuss general process concerning litigation, Board Complaints, and the Arizona Controlled Substance Prescription Monitoring Program (AzCSPMP).

About the presenters:

Cary W. Hall, ESQ
Vice President, Chief Risk Officer
Phoenix Children's

Alex Tyo, RN, BSN, CPN
Clinical Risk Program Manager
Phoenix Children's