Phoenix Children’s has a centralized medical record department with access to all our locations, including inpatient, outpatient, urgent cares and Phoenix Children’s Pediatrics clinics.
The Medical Records office is open Monday through Friday from 8 a.m. to 4:30 p.m. and can be reached via email at HIMrecordrequests [at] phoenixchildrens.com (HIMrecordrequests[at]phoenixchildrens[dot]com). Health Information Management provides copies of authorization forms that can be completed in person at our Main Campus location.
Please note: Our office is in a secure location and cannot accommodate walk-in customers.
For billing inquiries, please call 602-933-8700. Further information can be found on the Billing & Financial Assistance page.
Immunization Records
To access immunization information, visit the Arizona Department of Health Services (ADHS) website.
Please note: This may not be a complete immunization record due to limitations with reporting to ADHS.
Patient Portal
You can manage your child’s personal health information 24/7 with secure, online access from any computer, smartphone or tablet in the Phoenix Children's Patient Portal.
Please note: Not all information is available in the Patient Portal. To request a complete copy of medical records, please follow the instructions below.
Requesting Patient Medical Records or Authorizing the Release of Records
All requests for medical records are required to be in a written format per HIPAA guidelines.
Patient and legally authorized representatives (LAR) can request copies of medical records, radiology imaging or itemized billing statements for:
- The patient or LAR
- Other healthcare providers
- Third party entities: schools, military offices, health insurance, etc.
If you are requesting copies of records to be released to an attorney’s office, life insurance company or auto insurance company, please follow the instructions in the Attorney, Life Insurance or Auto Insurance Request for Records section below.
To release medical records, Phoenix Children's requires the permission of the patient or LAR in writing by submitting an authorization form to release protected health information.
Paper copies of the authorization forms are also available at the Information Desk in our Main Campus location.
If you are a patient over the age of 18, please submit a copy of the completed authorization form and a copy of your photo ID.
If you are the LAR of a minor patient, please submit the completed authorization form, a copy of your photo ID and any legal documents showing your authority to authorize the release of protected health information. The following are acceptable forms of documentation:
- Birth certificate
- Medical power of attorney
- Adoption paperwork
- Court documentation of legal guardianship of a minor/adult
Please note: Health Information Management may request additional information if your relationship to the patient or your authority to authorize the release of the requested records is unable to be verified.
The completed form, along with a valid copy of your photo ID, can be mailed, emailed as an attachment, faxed or dropped off at the front desk of any of our locations.
Mailing Address:
Phoenix Children’s Hospital
Attn: Medical Records
1919 E. Thomas Road
Phoenix, AZ 85016
Email: HIMrecordrequests [at] phoenixchildrens.com (HIMrecordrequests[at]phoenixchildrens[dot]com)
Fax: 602-933-2469
Processing medical record requests may take seven to 10 business days from the date of receipt. Occasionally delays occur due to high volumes and some requests may take up to 30 days to be processed. Records will be released and delivered in the method indicated on the authorization form (fax, email or Patient Portal). Radiology images will be released through an electronic viewing platform called Nuance PowerShare or sent via secure email.
Status Check
To check the status of a medical record request after 10 business days, email HIMrecordrequests [at] phoenixchildrens.com (HIMrecordrequests[at]phoenixchildrens[dot]com) and include your child’s first name, last name and date of birth.
A third-party vendor, Verisma, processes all legal requests. To check the status of these requests, please contact Verisma at 866-390-7404.
Nuance PowerShare — Radiology Imaging
Nuance PowerShare is an electronic way to view and access images without any mailing delays.
Please note: WinZip is a requirement and a one-time download to receive images at no cost to the end user.
Phoenix Children's participates with multiple record access methods to provide healthcare providers quick and secure availability to our patient information.
HealthPoint
To avoid faxing to Health Information Management (HIM) or delays in receiving records, HealthPoint is an electronic method for referring physicians to view the records and/or schedule appointments, surgeries, and/or diagnostic testing for a patient.
Health Information Exchange (HIE) — Health Current
Health Current is for providers to access patient health information electronically in a secure and timely manner.
If you are an attorney’s office or are working with an attorney’s office, medical record requests can be submitted via our new platform, Verisma Request App® (VRA). Requests will be prioritized and attorney offices can track requests.