Primary & Complex Care

The pediatric experts at Phoenix Children’s Primary & Complex Care provide coordinated, compassionate care for children with a wide range of medical needs. From routine checkups, preventive care and vaccines to treatment for illnesses and coordinated management for complex medical conditions, our team is here to support your child’s health and well-being at every stage – from birth through the teen years.

We serve as your family’s medical “home” within the Phoenix Children’s healthcare system. One of our goals is to connect your child to the right specialists as soon as they need them, ensuring they receive the unique, expert care to help them thrive. For children with long-term or complex conditions, we help establish relationships with the specialists they’ll see for years to come – building a strong foundation for continuity and ongoing support.

We also work closely with specialists to simplify the process for families. By helping with scheduling and communication between providers, we reduce the stress of managing multiple appointments so families can focus on what matters most – supporting your child.

Our team includes board-certified pediatricians, adolescent medicine physicians, resident doctors, medical students, registered nurses and medical assistants. Attending physicians remain actively involved in your child’s care, ensuring it is well-coordinated, comprehensive and personalized to meet your child’s needs. Working closely with specialists throughout Phoenix Children’s, we provide seamless, whole-child care that empowers your child to grow, thrive and live as fully as possible.

Programs & Services

At Phoenix Children’s, we provide a wide range of pediatric services on one campus – helping your child access the right care quickly while keeping you connected to the providers you know and trust. Our approach blends preventive care with management of ongoing health needs. This ensures your child has support at every step.

Families across Phoenix Children’s can choose the care setting that best fits their child’s needs. Our Primary & Complex Care services offer the same compassionate, expert care families receive from Phoenix Children’s Pediatrics — however, we offer additional coordination and time for children who see multiple specialists, have ongoing complex medical conditions or need support and expertise in managing equipment and medications. Additionally, our Primary & Complex Care team also serves as a teaching facility, training future pediatricians.

From school and sports physicals to developmental screenings and immunizations, we make sure your child stays on track with key health milestones. For children with chronic or complex conditions, we coordinate closely with pediatric specialists across Phoenix Children’s, bringing together a trusted team that works with you to support your child’s health.

View all programs and services

Shaping the Future of Pediatric Care

As part of an academic teaching facility, we are dedicated to training the next generation of pediatricians. During your visits, you and your family may meet medical students, residents, and other learners who are gaining valuable experience under the close supervision of our board-certified attending pediatric physicians. We believe this collaborative environment not only advances medical education but also enriches the care we provide by bringing fresh perspectives and the latest medical knowledge to our patients.

Phoenix Children’s is also home to one of the Valley’s leading pediatric training programs, setting the standard for excellence and innovation in children’s healthcare. Future physicians train side by side with respected specialists, gaining the skills and experience needed to lead in pediatric care. Many of our graduates become trusted leaders in the community and across the country – continuing our legacy of exceptional care for every child.

Our team also contributes to pediatric research, helping to advance treatments and improve outcomes for children with both common and complex conditions.

First-time appointments can feel overwhelming. Here’s how to prepare for your visit:

Write a list of questions for your provider and bring a pen and paper to take notes.
Bring a complete list of medications, including any over-the-counter medicines.
Bring a copy of your child’s vaccination record.
Bring a copy of recent hospital, emergency room or urgent care visits.
Bring contact information for any other providers your child has seen.
Bring any durable medical equipment requests, medication refill needs or referral requests.

Families and caregivers can access their child’s medical records through Phoenix Children’s secure, online Patient Portal.
Providers involved in your child’s care at Phoenix Children’s have secure access to their complete medical records, which helps make appointments more efficient and coordinated.

Board-certified physicians lead your child’s care. They receive support from a coordinated team that may include resident physicians, medical students, registered nurses and medical assistants.
We may also involve pediatric specialists across Phoenix Children’s to tailor care to your child’s specific needs.

For existing patients:
If your child is already a patient, scheduling their next visit is simple:

At the end of your visit, your physician will give you a summary with recommendations for when to schedule your child’s next appointment.
To schedule by phone, call 602-933-0945 and choose option #2 for “Scheduling.”
If you need to reschedule a missed appointment, please call as soon as possible. Our appointment slots fill up quickly.
You may also request an appointment online through our online scheduling page.

For new patients:

If your child has not been seen at Phoenix Children’s, we’re excited to welcome you. Please have your child’s medical and insurance information ready when you schedule.
Call 602-933-0945 and choose option #2 for “Scheduling.”
You may also request a new patient appointment through our online scheduling page.
If your child was referred to us by another provider, please let our scheduling team know so that we receive any necessary medical records before your first visit.

Call our office Monday through Friday from 8 a.m. to 4:30 p.m. to speak with a staff member. We answer calls in order of medical urgency.
You can also send a secure message to your provider through the Patient Portal. If you need an account, please contact 602-933-1490 to receive an email to register.

If your child is experiencing a life-threatening emergency, call 911 immediately.
Please do not let wait times prevent you from seeking medical treatment if your child needs urgent or emergency care.
When our office is closed, calls go to our answering service. Call 602-933-0945 and select option #3 to leave a message. We will return your call as soon as possible.
If you have an urgent question or concern that cannot wait until the office reopens, remain on the line to be connected to a triage nurse, who can address your concern or connect you to an on-call physician if needed.

Many results are available within a few days, though some tests may take up to two weeks. Your care team will let you know what to expect.
The provider who ordered the labs will review the results and make a plan of care, if necessary.
Some results may also be available in the Patient Portal.

In some cases, urgent radiology exams can be scheduled and performed the same day.
Non-urgent exams require insurance authorization, which may take up to 14 days. Call our office at 602-933-0945 if you have any questions.

Please allow at least five business days for your provider to sign and return any medical forms.
Forms can be dropped off at our front desk or faxed to our office at 602-933-4263.

If your child has available refills, please call your pharmacy. Your pharmacy can guide you through the process.
If your child’s medication has zero refills left, please contact your provider to request a refill at least one week before your child needs the medication.
Please allow 2-3 business days for us to send expired refill requests from our office to your pharmacy. Certain medications may require additional insurance authorization, which can take longer.
If your child has missed their last appointment, we may require a follow-up visit before approving a prescription refill.