Primary & Complex Care

The pediatric experts at Phoenix Children’s Primary & Complex Care provide families with coordinated care for children with complex medical needs and chronic illnesses.

Patient families receive access to their child’s medical records through Phoenix Children’s secure, online patient portal. To help make appointments easier, each of your child’s Phoenix Children’s providers have access to all your child’s records on file.

Additional support for patient families may include:

School paperwork
- We can advise you if an Individualized Education Program (IEP) may help your child receive school accommodations and services they may need.
Pediatric equipment/supplies
- We order necessary equipment and supplies to support your child’s individual needs.
Family and Medical Leave Act (FMLA) paperwork
- Our team can help you fill out necessary FMLA paperwork.
Guardianship paperwork
- We discuss guardianship information and can assist in filling out guardianship paperwork.
Additional resources
- If needed, our team can also inform families about other community resources.

About Us

Primary & Complex Care provides compassionate and collaborative care for patients in a comprehensive, family-centered medical home while inspiring excellence in the next generation of physicians.

Phoenix Children’s is home to the only pediatric training program in the Valley. Many of our graduates have become leaders in the community and across the country. When you visit us, you will meet a medical student or resident physician at the start of your visit. We are recognized as the standard for excellence and innovation in pediatric healthcare and the development of future physician leaders.

With all of that said, you are the most important part of your child’s healthcare team. We want you to feel welcome and be involved in all parts of your child’s care. Our doctors and clinical staff will help address your concerns and connect you to information and resources.

Prepare For Your Visit

Write down questions for your provider and bring a pen/paper to take notes.
Bring a complete list of medications, including any over the counter medications.
Bring a copy of your child’s shot record.
Bring a copy of any recent hospital, emergency room, or urgent care visits.
Bring contact information for any other providers your child has seen.
Bring any Durable Medical Equipment requests, medication refill needs, and referral requests.

Monday through Friday from 8 a.m. to 5 p.m. Phone calls are answered according to medical urgency.
You can sign up for Patient Portal and send a message electronically. If you need to register for a Patient Portal, please contact us at 602-933-1490 to receive an invitation via email.
If calling the after hours nurse triage line, you may leave a message (option #3) or if urgent, you may remain on the line to reach Valley Pediatric Triage.

Lab results can take from 1 day to 2 weeks to reach our office.
The provider who ordered the labs will review the results and make a plan of care, if necessary.
Some lab results may be available on Patient Portal.

Urgent radiology exams may be performed the same day as your clinic visit. Non-urgent testing will be authorized by your insurance prior to being scheduled (Note: This can take up to 14 days).
Please call the Radiology scheduling (602-933-1215) if they have not called you after 2 weeks.

Your physician will give you an End of Visit summary that states when your next appointment is needed.
If you would like to call yourself to schedule an appointment, please call our clinic at 602-933-0945 and choose option #2 for “Scheduling”.
If you need to reschedule a missed appointment, please call ASAP as our appointment slots fill up quickly.

Call your Pharmacy. Your Pharmacy will know if you have refills and can guide you through the process.
Call at least one week before your medication is needed to ensure your medication refill arrives on time.
Please allow 2-3 working days for expired refills to be sent from our office to your Pharmacy. In some cases, insurance authorization may take longer before medications will be approved and filled.
If your child has missed their last appointment, a clinic visit may be required before a prescription refill can be authorized.