Helping Pediatricians and Their Offices Provide Excellent Care for Their Patients

Valley Pediatric Triage (VPT) is operated by Phoenix Children’s and offers pediatricians and their offices the opportunity to purchase subscription plan services to help provide an extra layer of coverage in handling patient calls after normal business hours.

VPT’s Hours of Operation

  • Monday through Friday - Open 5 p.m. to 8 a.m. 
  • Saturday and Sunday - Open 24 hours 
  • We are also open 24 hours on major holidays (New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day).

When you become a subscriber, the VPT team works closely with you to answer your questions and help ensure a smooth integration.

How the Process Works

  1. When a parent or guardian calls their pediatrician's office after hours, they are forwarded to the pediatrician's answering service.
  2. The office’s answering service takes the information from the parent or guardian and pages the message to a VPT nurse. 
  3. The VPT nurse then triages calls according to urgency by calling the parent or guardian, assessing the child and giving advice according to VPT protocols. 
  4. Subscribers also have the option to add a secure VPT link to their website. This provides parents or guardians with the ability to communicate more directly with a nurse at VPT. Subscribers may use the online link in addition to or instead of sending patients through their own answering service.

Benefits of Being a VPT Subscriber

  • The VPT team is available for all types of calls. 
  • VPT nurses answer every call, including blocked, Spanish language and long-distance calls.
  • Documentation regarding each online contact or call is available to subscribers on the following business day.
  • The VPT management team is available 24 hours a day, 7 days a week to promptly address any concerns.

Quality Care 

  • Each member of the VPT staff is a pediatric-experienced registered nurse. The system utilized is HIPAA tested and compliant. 
  • Nurses receive ongoing, quality pediatric education through Phoenix Children's and keep up-to-date on national standards for triage nursing.

Customized Based on Your Preferences 

  • The VPT team collaborates with pediatricians and their office to understand their needs and provide them with customized services based on their preferences.
  • Pediatricians and their offices can select from a variety of preferences including what hospital or urgent care they would like their patients referred to, what medication refills they may want to authorize and many other options.



For more information or to subscribe to VPT, please call 602-933-3359.


If you have any questions, please contact your pediatrician’s office.