Visiting hours at Phoenix Children’s are 8 a.m. – 8 p.m.
Our visitor protocol protects the health, safety, rights and privacy of our patients. The goal is to allow caregivers and visitors the opportunity to assist in the healing process helpfully and cooperatively. It also ensures the healthcare team has the time and space required to provide quality patient care.
Visitor Protocol during cold and flu season
Only visitors ages 12 and older will be permitted on inpatient units with exceptions for breastfeeding children and end-of-life situations.
Patients or visitors with cold or flu symptoms will be asked to wear a mask.
- In most areas of the hospitals, patients can have:
- 2 legally authorized representatives (LARs)
- 4 partners in care (PIC)
- Up to 10 unique visitors ages 12+
- 1 overnight LAR or PIC, 18 or older with exceptions for breastfeeding children
- All visitors must get a visitor badge from the reception desk in the lobby before visiting a patient and wear a visitor badge at all times.
- Patients or visitors with cold or flu symptoms will be asked to wear a mask.
- Only visitors 12 and older will be permitted on inpatient units.
- Children under 12 not receiving medical care are strongly encouraged to stay home, however, we understand this can be difficult on families so children under 12 can go to the cafeterias, gift shops and outpatient pharmacy as long as they are accompanied by an adult at all times.
- Unless medically necessary, all patients admitted to the hospital are to remain on their units and are not allowed in common areas, such as the lobbies, cafeterias, gifts shops, the rooftop garden, etc., during cold and flu season. Depending on their level of care and isolation status, some patients may be asked to remain in their rooms.
- Exceptions to our protocol will be allowed only for breastfeeding children and end-of-life and emergent situations.
- Depending on the type of care the patient is receiving, additional protocols may apply.
- Clergy visits are welcome at the request of the patient or their legally authorized representative (LAR). If you have questions about our visitor protocol, please speak to your child’s care team.
Four healthy visitors ages 12+ are allowed at the bedside at one time.
Two healthy visitors ages 12+ are allowed at the bedside at one time.
- Two healthy visitors ages 12+ are allowed into the pre-op or PACU (post-anesthesia care unit) at one time.
- Four healthy individuals are allowed in the waiting room at one time.
- Children under 12 will be allowed for outpatient surgeries.
We screen every patient and caregiver who comes to our hospital and clinics for fever and cold or flu-like symptoms. Our visitor protocol changes during times of high community transmission of viral illness.
If you are planning to visit a patient at Phoenix Children's but you are not feeling well, please wait until you feel better in order to protect our patients.
Reduce your chance of catching a respiratory virus:
- Wash your hands frequently and avoid touching your nose, eyes and mouth.
- Try to keep babies and young children away from people who have cold and flu symptoms.
- Stay up to date on vaccinations, including an annual flu shot, to help protect yourself.
During cold and flu season, our staff will be required to wear masks when providing direct patient care.
Taking photos, recordings or videos of staff, equipment or other patient-families, anywhere within a Phoenix Children’s location, or taking video calls where these same areas are visible, is strictly prohibited. Staff members may ask patients and visitors to stop recording if it impacts their work, their privacy, or the privacy of others.