Visiting Hours at Phoenix Children’s are 8 a.m. – 8 p.m.

Our visitor protocol protects the health, safety, rights and privacy of our patients. The goal is to allow caregivers and visitors the opportunity to assist in the healing process helpfully and cooperatively. It also ensures the healthcare team has the time and space required to provide quality patient care.
 

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Visitor Protocol

If you any have questions about our visitor protocol, please speak with your child’s care team.

  • In most areas of the hospitals, each patient may have:
    • 2 legally authorized representatives (LARs)
    • 4 partners in care (PIC)
    • Up to 10 unique visitors
    • 1 overnight LAR or PIC, 18 or older with exceptions for breastfeeding children
  • All visitors must get a visitor badge from the reception desk in the lobby before visiting a patient and wear the visitor badge at all times.
  • Patients or visitors with cold or flu symptoms will be asked to wear a mask.
  • Depending on the level of care and isolation status, additional protocols may apply. Some patients may be asked to remain in their rooms.
  • Exceptions to our protocol will be allowed only for breastfeeding children and end-of-life and emergent situations.
  • Clergy visits are welcome at the request of the patient or their LAR.

Four healthy visitors are allowed at the bedside at one time.

Two healthy visitors are allowed at the bedside at one time.

  • Two healthy visitors are allowed at the bedside at one time.
  • Four healthy individuals are allowed in the waiting room at one time.

We screen every patient and caregiver who comes to our hospital and clinics for fever and cold or flu-like symptoms. Our visitor protocol changes during times of high community transmission of viral illness.

If you are planning to visit a patient at Phoenix Children's but you are not feeling well, please wait until you feel better in order to protect our patients.

Reduce Your Chance of Catching a Respiratory Virus

  • Wash your hands frequently and avoid touching your nose, eyes and mouth.
  • Try to keep babies and young children away from people who have cold and flu symptoms.
  • Stay up to date on vaccinations, including the annual flu shot, to help protect yourself.

Taking photos, recordings or videos of staff, equipment or other patient-families, anywhere within a Phoenix Children’s location, or taking video calls where these same areas are visible, is strictly prohibited. Staff members may ask patients and visitors to stop recording if it impacts their work, their privacy, or the privacy of others.

These Behaviors Will Not Be Tolerated

  • Physical assault and threats
  • Abusive/inappropriate language
  • Verbal harassment
  • Failure to respond to staff instructions

Incidents may result in removal from our facilities and felony prosecution.