Thank you for reviewing the Phoenix Children’s Hospital online privacy policy. Please read this policy carefully before using our website. Usage indicates you accept the terms of this agreement (Terms of Use). If you are under 18 years of age, please be sure to read this agreement with your parent(s) or guardian(s).

Submitting information to our site is strictly voluntary. By doing so, you are giving Phoenix Children's your permission to use the information for the intended purpose. If you do not accept the Terms of Use or do not want to give us permission to use your information, simply do not provide us with any.

Information Collected for Tracking and Customization

A cookie is a small file a website transfers to your computer to allow it to remember specific information about your visit. Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. We use cookies to enable better navigation through our site, or to allow you to use interactive tools and modules. Cookies also allow the website to "remember" you when you next visit our site. At no time is your private information, which is obtained through cookies, shared with third parties who have no right to that information.

When you use our website, we collect anonymous information about how you use our site (such as places visited and searches performed). This information also includes the domain names and/or IP addresses of browsers that visit our site, time of day the site was visited and other non-personally identifiable information. Anonymous information is information not tied to any individual, but helps Phoenix Children's characterize website users to improve our services. 

In addition, the Phoenix Children's Mobile App uses location information for analytics and to offer users features like the “Home to Venue” wayfinding service. This service allows the user to select their destination in the hospital on a map to get detailed directions.  For example, the user can select a check-in desk for an appointment.  The Phoenix Children's Mobile App uses a combination of outdoor navigation (Google Maps) and indoor navigation (our app) to provide driving directions to the hospital and walking directions once onsite. The Mobile App requests background location data to provide outdoor navigation services and foreground location data to provide indoor navigation for the Home to Venue service.  If you do not wish to use this service, you can choose not to provide your location data.

Security of Information

Certain sections of our website are designed to collect and transmit information securely, including any pages where credit card information is entered. On those pages, 128 bit SSL encryption approved by Verisign is used to protect your financial information. 

If You Send Us Personal Information

If you choose to provide us with personal information by registering for an event, making a donation or purchase, sending us an email, or signing up for electronic communications, we will use that information to respond to your request or disseminate content you have requested. When you make a gift on our site, your information goes into a database maintained by Phoenix Children’s Hospital Foundation. The foundation may then send you email or mailings about other opportunities to support Phoenix Children’s Hospital. Please be aware that the Foundation occasionally shares information with other nonprofits through a cooperative arrangement offered by a third-party vendor. If you do not want your name and address included in this list-sharing program, you can opt-out at any time by completing this form or calling (602) 933-4483. You may also opt out of other fundraising communications sent to you directly by Phoenix Children’s Hospital Foundation using any of the opt-out methods, such as check-box opt-outs, included in any fundraising solicitation by the Foundation.

If you choose to create a password and user name for our site, your personal information will be collected on a subscription management page. This page is SSL encrypted.

Our site uses an order form for customers to sign up for education and events. We collect a visitor’s contact information (such as an e-mail address) and financial information (such as credit card numbers) when registering for education and the Ways of Giving sections. This information is used to process payments or donations.

Please note that Phoenix Children’s Hospital may engage reputable third-party vendors to help us manage our web sites and allow us to better serve our patients and visitors. The hospital will not share with these third parties any personally identifiable information you provide when requesting information or making a donation online, except as required by law. However, due to the nature of electronic communications, we cannot and do not provide any representations, warranties or assurances that the contents will not become known or accessible to third parties.


Our site provides users the opportunity to opt-out or opt-in of receiving communications from us and our partners at the point at which we request information about the visitor.

Links to Other Sites

Our website has links to other websites. We provide these links as a service to our users. The presence of a link is not an endorsement of the site. When users follow a link to an outside website, they are leaving the Phoenix Children's website and are subject to the privacy and security policies of the owners/sponsors of the outside website(s). Phoenix Children's is not responsible for the information collection practices of non-Phoenix Children's websites.

Collection of Information Concerning Children Under 13

The Children's Online Privacy Protection Act of 1998 (COPPA) governs how information is gathered online and how it is used when communication is received from children under the age of 13.  Although Phoenix Children's is a non-commercial, nonprofit organization and is not subject to the COPPA, we take children's privacy and safety very seriously. 

While some sections of this website may be of interest to children under the age of 13, we do not request, seek or intentionally collect personal information from children of this age. We do provide online tools and services on this website, such as event registration, class sign-up, subscription and contact forms, which do collect personally identifiable information. A child under age 13 may accidentally provide personal information on one of these forms. If this should happen, and we are able to determine the sender is under the age of 13, we will not disclose any of the child's information to a third party. Should a parent discover their child has submitted personally identifiable information on this website, the parent may submit a written request within sixty (60) days to the Phoenix Children's Webmaster, asking to have the information deleted or refuse to allow any further collection or use of the child's information.

Accessibility Statement 

We continually strive to ensure the pages on this website are accessible to individuals with disabilities. If you have difficulty viewing any page with adaptive technology, please contact the Webmaster for this site.

Updates and Changes to Privacy Policy

We reserve the right at any time to add to, change, update or modify this Website Privacy and Security Policy and its Terms of Use, simply by changing, updating or modifying our website. Any such change, update or modification will be effective immediately upon posting.


The materials and services provided on this website are provided "as is" without warranties of any kind, including warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property.

Phoenix Children's does not warrant or make any representations regarding the availability, use, timeliness, security, validity, accuracy or reliability of, or the results of, the use of the content of the site or any other websites linked to or from this site.

While Phoenix Children's may make reasonable efforts to provide accurate and timely information about the Hospital on this site, you should not assume the information provided is always up-to-date or that this site contains all the relevant information available about Phoenix Children's. We undertake no obligation to verify or maintain the currency of such information.

Any material downloaded or otherwise obtained through the use of the site is done at your own discretion and risk, and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material, or use of this site.