At Phoenix Children’s Specialty Pharmacy, our goal is to simplify the prescription process for complex medical conditions. Our experienced clinical pharmacists, technicians and pharmacy liaisons, in partnership with Shields Health Solutions, are dedicated to helping you or your child receive the most advanced medications and therapies, navigate financial concerns, coordinate with care teams and answer your questions, day or night. We also offer compounding services. We work hard to make this small part of you or your child’s medical journey easier.

Location and Hours

Our Specialty Pharmacy is conveniently located on the first floor of Phoenix Children’s Hospital - Thomas Campus in the Main tower, between Admitting and the Emergency Department. 

Our hours are:

Mon. - Fri.: 8 a.m. to 4:30 p.m.
Sat. - Sun.: Closed
Holidays: Closed

Contact Us

If you have questions about your child’s medication or would like to speak to a pharmacist, please call (833) 312-0036.

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What to Expect

Pharmacy liaisons, clinical pharmacists and technicians specializing in pediatric conditions will partner with you to provide personalized support in obtaining and using specialty medications. Our patient liaisons work closely with care teams to ensure you and your child’s needs are met throughout treatments.

Your Specialty Pharmacy Liaison will:

  • Review medication needs
  • Conduct prior authorizations
  • Obtain insurance approvals
  • Advocate for medication appeals
  • Work to reduce the cost of medication
  • Offer financial assistance
  • Communicate with providers and other pharmacies
  • Provide education and medication counseling
  • Inform you, your child and doctors of any issues experienced with medications
  • Monitor adherence, nutrition, side effects and drug interactions
  • Coordinate refills and free delivery to the location of your choice in Arizona
  • Send personalized refill reminders

If we can’t fill your specialty medication, we can help you get the medication you need at a pharmacy that can. If you would like to have a specialty medication transferred to Phoenix Children’s, we can help you with that as well.

We offer free language assistance to patients and families whose primary languages are not English. Interpreters are available by telephone, video remote and in person. Accommodations for both patients and families who are deaf, hard of hearing or are sight impaired is provided. TTY/TDD equipment is available.

Conditions we treat include:

Resources

For more information and resources, visit MedlinePlus, a service of the National Library of Medicine (NLM), the world's largest medical library, which is part of the National Institutes of Health (NIH).
 

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