Patient- and Family-Centered Care
At Phoenix Children’s, we have specialists who understand and care about children and young adults with varying conditions at changing stages of development. We communicate with your child or teen respectfully at age-appropriate levels.
Our teams work with families and patients to be sure they understand their condition, treatments and any recommended procedures. We want everyone involved to know what to expect so they’re as comfortable as possible with their experience and care.
We offer personal and family support in these and other ways:
- Concierge services for patients and family – When your child is scheduled for surgery, we offer help when and where you need it so you can focus on helping your child heal. For questions related to travel arrangements and getting around the hospital to security, support, information and more, just ask.
- Clinical coordinators – Our clinics have dedicated coordinators who will guide you. They can help when you have questions or concerns.
- Patient and Family Advisory Councils and Patient/Family Workgroups – If your child or loved one has been a Phoenix Children’s patient, we welcome your input to help us learn from your experience. You can apply to become a member of either a Patient and Family Advisory Council (PFAC) or Patient/ Parent Workgroup (PPWG).
- Child Life and Therapeutic Arts – Board-certified Child Life specialists tend to each child’s developmental, psychosocial and emotional needs during hospitalization. This plays an important role in the child’s treatment and healing process.
- 1 Darn Cool School – When it’s necessary to miss school for extended hospital stays, we offer educational support to help children keep up.
- The Emily Center – This on-campus and online center offers information and individualized support, including a resource library with additional information about your child or loved one’s diagnosis and surgical treatment.
Visit the Additional Resources page for additional information, resources and support regarding surgical procedures, including:
- How to prepare
- Questions children ask
- Questions you should ask the medical providers
- Video tour: A pre-surgery preview – Learn what to expect when you come in for surgery, from pre-surgery steps to recovery after an operation.