Emergency Care (ER)

Urgent Care

Sports Medicine

Designed with families in mind

We know a visit isn’t always easy. That’s why the Arrowhead campus includes thoughtful spaces and services to support your child and your family along the way, from Child Life specialists who help kids feel more comfortable to welcoming spaces where families can rest, recharge and find what they need during their visit.

Expert pediatric care, here when you need it.

From everyday care to unexpected moments, you don’t have to wait to get answers. Schedule an appointment or get directions and find the right care at Arrowhead.

FAQs

Our emergency department is open 24/7 to evaluate, stabilize and diagnose sick and injured patients.

Phoenix Children's offers free parking at the hospital.

For your convenience, visiting hours are from 8 a.m. – 8 p.m. All visitors must check in at the Registration desk in the lobby to receive a visitor badge.

Learn details about our visitor policy, which may vary depending on the unit you are visiting.

The main lobby of Phoenix Children’s Hospital – Arrowhead Campus is open during the hours listed below. Guest Services is also available during these hours to help support patients and families.

Hours:

  • Monday through Friday: 5 a.m. – 8 p.m.
  • Saturday and Sunday: 8 a.m. – 8 p.m.

Yes! Child Life Services  are on site seven days a week.

Hours:

  • Monday through Friday: 6 a.m. – 11:30 p.m.
  • Saturday and Sunday: 11 a.m. – 11:30 p.m. 
     

Yes, the cafeteria is open seven days a week.

Hours:

  • Monday through Sunday: 6:30 a.m. – 10:30 a.m. and 11:15 a.m. – 7 p.m.

Yes. Room service is offered at Phoenix Children’s Hospital – Arrowhead Campus to patient rooms seven days a week. 

Hours:

  • Monday through Sunday: 7 a.m. – 7 p.m. 

Yes, the gift shop is located on the first floor of Phoenix Children’s Hospital – Arrowhead Campus. Our gift shop has many gifts and practical items.

Hours:

  • Monday through Friday: 7 a.m. – 4 p.m.
  • Saturday and Sunday: 9 a.m. – 2 p.m.

Yes, the prayer room is located on the first floor near the admitting desk. It is available to patients and families 24/7. Chaplains are available for consultation and families can have their own faith leaders visit them in the hospital.

The options below are available for patients during their stay. Please contact your care team with questions or to request items.

Options include:

  • Playrooms – Children can choose to enjoy arts and crafts, movies, toys and more in child-friendly spaces. 
  • Video gaming systems – Games are available for checkout and also come around on a mobile cart. At your request, we’ll bring the cart into your child’s room. 
  • Board games, books, crafts and more – Children may check out board games, craft activities, books and more to use in playrooms or patient rooms.

Yes, the coffee shop is open Monday – Friday from 6:30 a.m. to 1 p.m.