Here, you'll learn more about the hospital and find tips for working with patients and their families. Other resources in the library will help you in your volunteer role. If you want to learn more about various medical conditions and diseases you will find that, too. Additionally, Phoenix Children's volunteers share their experience in several video clips.
For questions, please email us at volunteers [at] phoenixchildrens.com (volunteers[at]phoenixchildrens[dot]com).
About Phoenix Children’s — overview with links to the PCH Mission, Vision, History, and more.
Interactive Campus Map - find where everything is on campus.
Phoenix Children's Centers of Excellence and all patient care departments - scroll down the page, or browse A to Z, to link to information on every patient care department in the hospital.
Phoenix Children's Locations - scroll down and view a map of the Phoenix Children's locations throughout Arizona. Click on any location for more information.
Patient Family Advisory Councils (PFAC) — description of the Family Advisory Councils and, if interested, how you can join. Note: there are prerequisites to becoming a council member.
Emily Center Health Library - Browse patient and family education materials and resources created and curated by Phoenix Children's staff at the Emily Center, the largest pediatric consumer health library in the Southwest.
Medical Equipment - photo glossary of the more common types of medical equipment a volunteer may encounter with helpful tips.
Isolation precaution signs - review the signs on patient doors and what you need to do before entering.
What is a Journey Board? — overview of its purpose, and its common use in the hospital with families. You won't use it, but FYI if you see it.
Dashboard Tutorials - PDF tutorials to help volunteers navigate and update their online Volunteer Dashboard
- Dashboard Introduction (required viewing for new volunteers)...
- Logging in / Adding & Removing Shifts / Uploading documents
- Tracking hours / Annual Compliance updates / Updating your profile
- Resetting your Password
- Completing Annual Policy Review / Learning Modules / Background Check
- How to update animal records
- Adding a therapy animal to your profile
- Re-applying to volunteer (after an extended absence)
Other
- Campus map - Phoenix Children's campus map specifically for volunteers.
- Reminders — several reminders to help new volunteers get started.
- English-to-Spanish phrases for volunteers — several Spanish phrases to help with wayfinding and greeting others.
- Medical equipment — photo glossary of the more common types of medical equipment a volunteer may encounter with helpful tips.
- Isolation precaution signs — review the signs on patient room doors and what you need to do before entering.
- The Human Connection — a video by Cleveland Clinic that helps everyone understand empathy in any hospital.
- Volunteer Human Resource Policy — Phoenix Children's volunteer policy statement of Do’s and Don’ts.
- Animal-Assisted Therapy Data Entry Tutorial - a 12 minute video tutorial that explains how to use the therapy visit form on the iPad.
- Animal-Assisted Therapy in Rehab - a video series that demonstrates using therapy dogs during therapy as part of a comprehensive rehabilitation program