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COVID-19 Advisory: Help slow down the spread of the virus. If you have symptoms, call before going to a clinic or emergency department. We are restricting visitation to one primary caregiver per patient at all Phoenix Children’s locations. No visitors. For the latest updates on COVID-19 visit the Maricopa County Department of Public Health or the CDC.

Valley Pediatric Triage

Helping physicians provide excellent care for their patients, even when their office is closed

Response to Subscriber Calls

How it works

  1. When a parent calls their pediatrician's office after hours, they are forwarded to the pediatrician's answering service.
  2. The answering service takes the information from the parent and pages it out to a VPT nurse.
  3. The VPT nurse then triages calls according to urgency by calling the parent, assessing the child and giving advice according to VPT protocols.

Other important benefits

  • VPT is available for all types of calls, even emergency ones.
  • VPT makes emergency room pediatricians available for consult 24 hours each day.
  • Documentation regarding each encounter is available to subscribers on the following business day.
  • The management team is available around the clock to promptly address any concerns.

Quality care guaranteed

  • Each member of the staff is a pediatric-experienced registered nurse, HIPAA tested and compliant. They receive ongoing, quality pediatric education through Phoenix Children's and keep up-to-date on national standards for triage nursing.
  • VPT nurses are available to educate in-office triage nurses in regards to current practice.

Flexible services to fit subscriber needs

  • VPT works with physicians to provide the most flexible service possible.
  • Physicians can select specific times they want coverage and indicate other preferences, as well.
  • VPT nurses answer every call, including blocked, Spanish language and long-distance calls.
  • After hours, VPT provides its service on a full-time or as-needed basis.



For more information, please call 602-933-3359.


Please contact your pediatrician’s office.

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