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COVID-19 Advisory: Visitor restrictions are in place for all Phoenix Children’s locations. Masks are required for all visitors and for patients ages 2+. For more information, visit our COVID-19 Resource Center.

We require all visitors and patients ages 2 years and older to wear a mask or face covering at all Phoenix Children’s locations. Phoenix Children’s will provide masks to all patients and visitors who arrive without one.

Can I wear a mask that I bring from home?

Yes, caregivers and patients ages 2+ should arrive wearing a cloth mask or face covering. Those who arrive without a mask will be provided one to wear through the duration of the visit. Patients and visitors who have a fever or other symptoms (and cannot reschedule) will be issued medical masks.

When can I take off the mask?

  • Inpatient: If your child is inpatient at the hospital, you may take off your mask ONLY in your child’s room alone with the door closed. When a clinician or other staff member enters the room, please put your mask back on.
  • Outpatient: For visits to the emergency department, urgent care, specialty clinics, outpatient surgical center or other sites of services, please wear your mask at all times. Your clinician will instruct you to remove your child’s mask as needed during your visit. If wearing a medical mask from Phoenix Children’s, place your mask in trash can when you leave.

What do I do with my mask when I take it off? (Inpatient families only)

  • Wash your hands before taking off your mask.
  • Use the ear loops to remove the mask; do not touch the front of the mask.
  • Place your mask exterior-side down on a clean paper towel.
  • Wash your hands again once you’ve removed the mask.

What if I need to eat or drink? (Inpatient families only)

  • You may remove your mask to eat or drink.
  • Follow the steps above to take off and store your mask.
  • If possible, eat in your child’s room. If you have to eat in the cafeteria or another common area, please maintain six feet of distance from others at all times.

What if I’m asleep? (Inpatient families only)

If you are staying in your child’s room, you do not need to wear a mask while sleeping. The care team will not wake you up to put it on.

How long should I wear the same mask?

  • Inpatient: Phoenix Children’s will provide you with a new mask every day during your daily screening. Do not use the same mask for more than one day. If your mask is more than a day old, visit the hospital lobby to be screened and receive a new mask, or alert your child’s care team.
  • Outpatient: Wear your mask for the duration of your visit.

What if my mask gets dirty or damaged?

If your Phoenix Children’s-issued medical mask gets wet, damaged or otherwise soiled, throw it away in a trash can and tell a staff member you need a new one. Be sure to wash your hands after handling the mask. If you’re wearing a cloth mask, we recommend bringing extras in case the one you’re wearing gets dirty.   

Why does my child need a mask?

It is believed that many people (including children) have the illness without knowing it. They may be contagious for several days before showing symptoms. Wearing a mask helps stop the spread of respiratory droplets that are sprayed when we talk, cough or sneeze.

What if I don’t want to wear a mask?

We serve thousands of children every week, many of whom have weak immune systems. They rely on us to protect them. Masks are required to ensure the safest possible environment for our patients, their families and our providers.

What happens if I don’t wear my mask?

You will be given one reminder to wear your mask, and if you still refuse to wear it, you will be required to leave Phoenix Children’s.

Click here for more information about visiting and appointments at Phoenix Children’s during COVID-19.

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