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COVID-19 Advisory: Visitor restrictions are in place for all Phoenix Children’s locations. Masks are required for all visitors and for patients ages 2+. For more information, visit our COVID-19 Resource Center.

We require all visitors and patients who are 2 years and older to wear a mask or face covering at all Phoenix Children’s locations. We provide masks to all patients and visitors who arrive without one.

Following are some frequently asked questions and answers:

Can I wear a mask that I bring from home?

Yes, caregivers and patients who are 2 years and older should arrive wearing a mask or face covering. Those who arrive without a mask will be provided one to wear during their visit. Patients and visitors who have a fever or other symptoms (and cannot reschedule) will be issued medical masks.

When can I take off the mask?

Inpatient: If your child is an inpatient at the hospital, you may take off your mask ONLY in your child’s room with the door closed. When a medical caregiver or other staff member enters the room, please put your mask back on.

Outpatient: For visits to Phoenix Children’s emergency room, urgent care, specialty clinics, outpatient surgical center or other sites of care, please wear your mask at all times. Your care provider will instruct you to remove your child’s mask as needed during your visit.

What if I need to eat or drink? (Inpatient families only)

You may remove your mask to eat or drink.

If possible, eat in your child’s room. If you have to eat in the cafeteria or another common area, please maintain a six-foot distance from others at all times.

What if I’m asleep? (Inpatient families only)

If you are staying in your child’s room, you do not need to wear a mask while sleeping. The care team will not wake you up to put it on.

How long should I wear the same mask?

Inpatient: Phoenix Children’s will provide you with a new mask every day during your daily screening. Do not use the same mask for more than one day. If your mask is more than a day old, visit the hospital lobby to be screened and receive a new mask, or alert a member of your child’s care team.

Outpatient: Wear your mask for the duration of your visit.

What if my mask gets dirty or damaged?

If your Phoenix Children’s-issued medical mask gets wet, damaged or otherwise soiled, throw it away in a trash can, and ask a staff member for a new one. Be sure to wash your hands after handling the mask. If you’re wearing a cloth mask, we recommend bringing extras in case the one you’re wearing gets dirty. 

Why does my child need a mask?

Some people (including children) have COVID-19 without knowing it. They might even be contagious for several days before showing symptoms. Wearing a mask helps stop the spread of respiratory droplets that are sprayed when we talk, cough or sneeze.

What if I don’t want to wear a mask?

We serve thousands of children at Phoenix Children’s, many of whom have weak immune systems. They rely on us to protect them. Masks are required to ensure the safest possible environment for our patients, their families and our providers.

What happens if I don’t wear my mask?

Individuals who do not qualify for exemption may be asked to leave Phoenix Children’s.  

Read more information about visiting and appointments at Phoenix Children’s during COVID-19.

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