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COVID-19 Advisory: Only one primary caregiver may accompany a patient at all locations. Masks required for visitors and patients ages 2+. For more information, visit our COVID-19 Resource Center.

To provide the safest environment possible, we implement all guidance from the CDC and adhere to additional precautions for our patient families. These efforts safeguard children who require in-person care – like surgical procedures and vaccines – while also protecting the providers who treat them.

Visiting Phoenix Children’s Hospital and Clinics

  • Visitor restrictions main hospital: Phoenix Children’s will allow each inpatient to have two healthy primary caregivers identified who are allowed to visit. However, only one adult in the building, per patient at a time. All bedside visitor swaps must take place on the first floor.
  • Visitor restrictions emergency department and clinics: Only one healthy primary caregiver will be permitted per patient in the emergency department, urgent care centers, specialty clinics, surgical centers and all other Phoenix Children’s sites.
  • Rigorous screening: We screen every patient and caregiver who comes to our hospital or clinics for fever and cold or flu-like symptoms. We also screen all staff members – every time they enter our hospital or other sites of service.
  • Universal masking: In accordance with CDC guidelines, we require visitors and patients ages 2 and up to wear a mask or face covering at all Phoenix Children’s locations. We also require our providers and employees to wear masks continuously after entering any Phoenix Children’s location.
  • Enhanced cleaning: We have implemented enhanced cleaning and disinfecting procedures in patient rooms, operating rooms, clinics and common areas.
  • Staggered patient visits: We are staggering our patient visits and treatment schedules to minimize the number of people in our hospital and clinics at any given time.
  • Social distancing: We have reconfigured common areas across our hospital and clinics to make it easy to maintain six feet of distance from others.

Schedule an Appointment

  • Specialty care: If your child missed a specialist appointment or procedure, call 602-933-KIDS (5437) to connect with your provider and determine next steps.
  • Primary care: If your child missed an annual check-up, vaccinations, or needs a sick visit, please schedule with a Phoenix Children’s Pediatrics provider near you. If your child is cared for by a Phoenix Children’s Care Network community provider, click here for their phone number and address.
  • Telehealth: When appropriate, our clinicians are treating patients via telehealth. Your child’s care team will determine if a virtual or in-person visit is best.

Why are we taking such precautions?

  • It’s more than a cough or flu. For some, COVID-19 is very curable. For others, including the medically complex patients we treat at the hospital, the virus is much more serious. 
  • It takes more than hand washing. Good hand hygiene is our first order of defense against COVID-19 and other illnesses – but it’s not our only defense. Other precautions – like symptom screening, masking and reducing the number of people in our hospitals and clinics – improve our ability to protect medically fragile children who are at higher risk for the disease.

Cases of COVID-19 are spiking in our community. The number of confirmed cases in Arizona is rising sharply. Our top priority is to protect our children, families and our community.

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