Visiting & Appointments
COVID-19 Resource Center
We’re dedicated to keeping your family safe. We follow all guidance from the Centers for Disease Control and Prevention (CDC) to provide the safest environment possible. These efforts safeguard children who require in-person care – like surgical procedures and vaccines – while also protecting the providers who treat them.
Visitor Restriction: Only one healthy adult caregiver can accompany a patient in the emergency department, urgent care centers, ambulatory clinics, Rosenberg and East Valley surgical centers. Admitted inpatients or patients at the Main and East towers’ surgery centers are permitted two healthy adult caregivers who may alternate visits for their length of stay.
Patient, visitor and staff screening: We screen every patient and caregiver who comes to our hospital and clinics for fever and cold or flu-like symptoms. Every Phoenix Children’s staff member also completes a self-screen before coming onto any of our campuses.
Universal masking: The CDC requires visitors, patients, providers and staff to wear a mask or face covering in our health care settings. This requirement includes fully vaccinated individuals. So, please wear a mask to help keep us all healthy.
Enhanced cleaning: We have implemented enhanced cleaning and disinfecting procedures in patient rooms, operating rooms, clinics and common areas.
Staggered patient visits: We are staggering our patient visits and treatment schedules to minimize the number of people in our hospital and clinics at any given time.
Social distancing: We have rearranged high-traffic areas and placed clear physical barriers in common areas throughout our hospital and clinics to make it easy to maintain a 6 foot distance from others.
Schedule an Appointment
Specialty care: If your child missed a specialist appointment or procedure, call 602-933-KIDS (5437) to connect with your provider and determine next steps.
Primary care: If your child missed an annual check-up or vaccination, needs a sick visit, please schedule an appointment with a Phoenix Children’s Pediatrics provider near you. If your child is cared for by a Phoenix Children’s Care Network community provider, you can find their phone number and address here.
Telehealth: When appropriate, our caregivers are treating patients via telehealth. Your child’s health care team will determine if a virtual or in-person visit is best.
Why are we taking such precautions?
It’s more than a cough or flu. For some children, COVID-19 is a mild illness. However, the virus can be much more serious for others, including the medically complex patients we treat at the hospital.
It takes more than hand washing. Good hand hygiene is our first order of defense against COVID-19 and other illnesses – but it’s not our only defense. Other precautions – like symptom screening, masking and reducing the number of people in our hospitals and clinics – improve our ability to protect medically fragile children who are at higher risk for the disease.